Affordable
Much more affordable than complex CRM, employee monitoring, or collaboration software.
The Time to Reply Ratio–The Single Greatest New Ratio to Build Sales via eMail in City
Thank You Covid!
- Covid-19 helped us discover a NEW and exciting ratio to DRAMATICALLY Build sales! And it only costs $10!
- Prior to Covid—it was IGNORED!
- Fewer people working out of office, sales can’t catch them by phone. But they can by email… if they reply QUICKLY!
Current Challenges to Build Sales
Problems witth Sales Teams
- Your sales team is “working” from home–you hope. You notice fewer phone calls (many prospects don’t pick up), but a LOT more email requests
- Sales tends toward emails anyway… if you let them
- Less sense of rejection than phone calls
- Team dynamics don’t apply at home
- Phones are not buzzing, no two-cow theory
- Dampens competitive atmosphere
- But you don’t even know when they start, or if they are even working
Problems with Customer Service
- Fewer calls
- Calls are not always routing to home phones—so fewer valuable analytics
- Is customer service even working (from home) the same hours, or the hours expected?
- A LOT more emails (up 20% according to some studies)
- But is support being more responsive, or less?
- How fast?
- Does it matter? A little? A lot?
Problems & Concerns from HR
- Are employees even working?
- Which employees do well, and which do not?
- Social Distancing may eventually reduce total attendees allowed in the office
- Many do NOT work well at home. Distractions, kids, TV, sleeping in
- Which employees are fine working from home–which fail?
- How can you even find out?
Solution to Build Sales
THE TIME TO REPLY RATIO
The Time to Reply Ratio is the single greatest NEW ratio to increase sales via email in CITY. It can become a tool to monitor performance, productivity, and their influence on the bottom line.
It is one huge and unlimited platform that stores and sustains priceless online conversations that can make your company succeed.
Four Main Reasons to Consider Time To Reply RATIO
1. Quick and Easy – Set & Forget
- Gauge team performance, productivity, and workload without the team having to do more paperwork
2. Non-intrusive – no need for training or workflow interruption
- Does NOT access email content or require your staff to learn how to use another tool
3. Actionable Insights
- Monitor team performance and workload. If team active—great, if not re-coach
- Track team and individual response times—your Time to Reply ratio… seldom tracked
4. Increases Sales & Happy Customers (brand value)
- We all LOVE it when a company responds to us QUICKLY
- Track it, improve it = increase sales!
But they are not all the same
Some tracking tools…
- Are Not Compatible. Most tools only track one mailbox client like Gmail or Outlook.
- Offer LIMITED analytics. Too many tools have a limited dashboard. You can’t analyze results across multiple team members or over time.
- Only track shared OR individual mailboxes. Most tools only allow you to monitor either a shared email address, or individual email addresses, but not both.
- Don’t give you enough data. Many are stripped to the bone-making it much harder to gain actionable insights. Don’t SHOW the time to reply ratio.
- Are too costly. Many charge extra for enterprise-level services, additional analytics, or try to squeeze in extra charges for support.
The BIG Question?
So, how should you use productivity tracking data to monitor and support the productivity of your teams, and make sure that your clients and leads are getting the attention they need – all at an affordable price?
Perhaps you should consider…
Five Reasons to Consider timetoreply
1) Universally Compatible
- Works with all mailboxes. Unlike all other alternatives,timetoreply is the ONLY productivity tracking tool that tracks individual and shared mailboxes for ALL email clients, including Gmail, G Suite, Outlook, o365, IMAP, MS Exchange, Mac Mail, Mimecast. No hunting around for a company-wide compatible tool, or starting a trial only to realize you can’t use the product.
- API Integration. Your email reporting data is also easily integrated with your other reporting data via the API. This means that you can roll your email data stats into a broader picture of how your team/company’s performing, or use the data to support contractual agreements or win more business.
- Bulk adding option. Managers can add their team’s individual mailboxes one by one OR by bulk, with or without employee involvement. Get the productivity stats you need without taking your team off track.
2) Best Performance Analytics
- Tracks inbound and outbound email volume
- Provides stats on the volume of inbound and outbound emails for each staff members or for shared mailboxes
- Accurate picture of everyone’s productivity and workload, enabling you to support/make changes where needed
- Tracks contact success rates vs average reply times (timetoreply Ratio™) View initial, overall, and average response times for teams and individuals
- Helps coach performance where needed, or reward superstars
- Set goals so everyone focuses on replying faster to the revenue-focused emails that matter most
- Tracks first and last activity
- See each staff member’s time of first and last email activity
- A clear picture of their time spent online and engaged – ideal when working remotely
- Ensures everyone is working within agreed working hours, not less or more
- Advanced filters
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- 100% accurate with ‘closed conversations’ functions, time zone and business hour settings, outlier management, and advanced filters
- Easily spot messages that need replying to, course-correct slow reply times, and ensure no leads or customers slip through the cracks
3. Best shared and individual mailbox tracker to build sales in CITY
- Tracks inbound and outbound email volume
- Provides stats on the volume of inbound and outbound emails for each staff members or for shared mailboxes
- Accurate picture of everyone’s productivity and workload, enabling you to support/make changes where needed
- Tracks contact success rates vs average reply times (timetoreply Ratio™) View initial, overall, and average response times for teams and individuals
- Helps coach performance where needed, or reward superstars
- Set goals so everyone focuses on replying faster to the revenue-focused emails that matter most
- Tracks first and last activity
- See each staff member’s time of first and last email activity
- A clear picture of their time spent online and engaged – ideal when working remotely
- Ensures everyone is working within agreed working hours, not less or more
- Advanced filters
-
- 100% accurate with ‘closed conversations’ functions, time zone and business hour settings, outlier management, and advanced filters
- Easily spot messages that need replying to, course-correct slow reply times, and ensure no leads or customers slip through the cracks
4) Data Leader
- Pre-ingested baseline data
- Provides a comprehensive baseline of up to 2 years of data
- Creates an established average—helps track & improve your team & company’s performanceReal-time reporting
- Real-time, extensive metrics, in one central dashboard
- No extra steps to ‘unlock’ features or data when you need it
- Customized scheduled reports
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- Automatic personalized reports sent directly to your inbox on the metrics you care about most – no need to login to retrieve
- Reports can also be sent to management or fellow team members
- Everyone is aware and accountable
The Price Performance Leader
timetoreply offers the best price for the feature set.
Annual Subscription Discount
Can also save with the multi-tiered plan
FREE Support
Contact the team by email, online meeting, live chat, or phone.
No Hidden or Extra Fees
Managed services are included, no nasty surprises.
Pay Per Mailbox
Only pay for the mailboxes you need. Nothing more.
Full Feature FREE trial
see your timetoreply Ratio™ in minutes!
Picture This
Your Old Life
Employees are stuck at home and you have no idea if they’re still productive. You get a complaint from a customer. Apparently, they’ve been waiting days for a reply from your team and are so irate that they’ve left for your competition.
Another loss you can’t afford!
And the leads? Where are they? Who’s closing them? You’ve tried an expensive tracking tool but it’s invasive–your team hates it, half of them aren’t using it, and it’s been a flop
Your New Life – you’ve just picked up timetoreply.
Within minutes you have your first email timetoreply report. You know your exact RATIO! You see that your sales team is on the ball and responding to leads at lightning speed. You reward your superstars and they work even harder, closing more deals! Sales INCREASE… dramatically!
You also notice Jenny from customer services doesn’t seem to be online much at all. In fact, she only begins to respond to emails at 2 pm! You quickly get her the coaching she needs. Your customer services team sets a response time goal and see immediate weekly improvements. You watch your team respond quickly and upsell to existing clients
Your boss loves you. Your team is on fire…
Life is good
DON’T JUST TAKE OUR WORD FOR IT!
- Get a Quote
- Give us a call at xxx-xxx-xxxx
We also service the following cities: City1, City2, City3, City4, City5